Elodge Taxation Services Australia Pty Ltd
Melbourne CBD VIC 3000
E-Lodge is the online business of an established accounting practice based in the Melbourne vicinity. The senior partner, John Gibson, has been in practice for 25 years, providing tax advice and return preparation for tens of thousands of people.
We have support options for all your needs, and we pride ourselves in providing total customer satisfaction. We are the only online tax service provider that offers FREE live chat assistance (12:00 – 17:00 and 19:00 - 21:00 Melbourne M-F) while you are filling your tax return information online. Any other queries may also be answered via email with a quick 1 business day response time. When finished, an E-Lodge accountant reviews your return information for any errors, potential audits, and deductions/offsets that you may be entitled to receive. We also provide phone support should you need any final advice or revisions prior to lodgement to the ATO. After lodgement, you should expect your refund to arrive in 10-14 days. Your status page is updated every day as to when your refund or assessment notice is sent from the ATO. There, you may also leave a message with our support team.
Our Team Profiles
Senior Partner and AccountantProfile
John Gibson has been in practice for 25 years, providing tax advice and return preparation for tens of thousands of people. He co-founded E-Lodge in 2007 and is a managing director of the company.
Co-Founder and AccountantProfile
Glenda Gibson, married to John Gibson, is also a co-founder of E-Lodge. She is also a managing director of the company and is in charge of the day-to-day operations involving accounting reviews, live chat assistance, and other client services.
Director of Technical OperationsProfile
Willem Veldhuyzen is a co-founder of E-Lodge and manages a team of software engineers and web designers. He is the creator of the E-Lodge software interface and continues to make major improvements to the software year to year.
Please note that the following testimonials are collected, supplied and maintained by Elodge Taxation Services Australia Pty Ltd.
Frequently Asked Questions
You should have a record of all your tax related documents (e.g. group certificates, stock sale records, etc).How long does it take to complete a typical tax return?
Completing a tax return usually takes 10-40 minutes. If you cannot complete your return at this time, we save your information so you can finish later. You can complete your return at your convenience.Is there free help available while I'm preparing my return?
Yes, free help is available within the Help/Advice section. Our comprehensive FAQ/Knowledgebase section provides answers for a broad range of topics related to our site and general tax-related support. You can also e-mail our support team with your questions related to product use and technical support. Lastly, our office hours for telephone support are 10.00 AM - 5.00 PM AEST, Monday - Friday, and during certain hours (1.00 PM - 5.00 PM and 7.00 PM - 9.00 PM AEST, Monday - Friday) we offer free live support via online chat.Is your site secure?
Yes, absolutely. We understand the value of your personal information in the wake of escalating personal identity theft. Keeping your data secure is one of our highest priorities. Our site is secured by GeoTrust's Secure Sockets Layer (SSL) encryption that ensures safe communication. Our site is also tested daily by McAfee to prevent hackers from accessing your information. If any information is ever intercepted, E-Lodge will cover 100% any loss of funds that you incur.How do I use your service?
It’s simple. You can get started by clicking "New Users - Create a New Account" to create a unique user name and password. Once registered, simply answer the questions in the online interview and go through the short checkout process. If you need any assistance along the way, you can, at no extra cost, consult our live support team.Why should I use your online tax service?
With E-lodge, your tax needs are taken seriously. Our professional tax agents are here to assist you at every step. Our simple to use tax software provides an easy to understand web-based interface. The questionnaire includes simple yet comprehensive set of questions, and calculates your tax refund as you go through each step of the interview. It is designed to provide maximum deductions and offsets. When finished, an E-Lodge accountant reviews your return information for any errors, potential audits, and deductions/offsets that you may be entitled to receive. We also provide phone support should you need any final advice or revisions prior to lodgement to the ATO.
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